It must be installed on the computer, even if the Customer desktop application is already installed. This application is required to install and launch the GoToAssist Customer desktop application. This 'helper' application downloads as the GoToAssist Opener.exe (Windows) or GoTo Opener.dmg (Mac), then installs as the GoTo Opener application. This is the main software that customers use to join support sessions. The installation package includes the following components:
